# IT operations templates

Connect ops managers, devs, and site reliability engineers with Jira Service management. Empower teams with full context around changes and bring them together to resolve incidents when they happen.

**IT service management**  
Intake requests, set up alerts, raise incidents, and fix issues quickly.

**Advanced IT service management**  
Incident, change, and problem management with ITSM best practices.

**Customer service management**  
Deliver great service experiences for your external customers.

**Analytics service management**  
Manage employee requests for the data and insights they need.

## Successful teams use IT operations templates

#### "The organized workflows and integrations between Jira Service Management and other products make it much easier for engineers. They are less tired and enjoy the work more."

##### Roman Bugaev
Chief Technology Officer, Flo

## IT operations resources

#### Jira Service Management for IT Ops
An easy-to-use solution that brings software development and IT onto the same platform to deliver and manage services.

[Learn more](https://www.atlassian.com/software/jira/service-management/it-operations)

#### Jira Service Management product guide
How to use Jira Service Management: guides, tutorials, and demos.

[Review the guide](https://www.atlassian.com/software/jira/service-management/product-guide)

#### Jira Service Management demo
Choose specific features you’re interested in and we’ll personalize a demo for you.

[Watch the demo](https://www.atlassian.com/software/jira/service-management/demo)